Role of AI chatbots in education: systematic literature review Full Text

These chatbots are strategized to provide personalized learning through the concept of a virtual assistant that replicates humanized conversation. Nevertheless, in the education paradigm, ECs are still novel with challenges in facilitating, deploying, designing, and integrating it as an effective pedagogical tool across multiple fields, and one such area is project-based learning. Therefore, the present study investigates how integrating ECs to facilitate team-based projects for a design course could influence learning outcomes. Based on a mixed-method quasi-experimental approach, ECs were found to improve learning performance and teamwork with a practical impact. Moreover, it was found that ECs facilitated collaboration among team members that indirectly influenced their ability to perform as a team. Nevertheless, affective-motivational learning outcomes such as perception of learning, need for cognition, motivation, and creative self-efficacy were not influenced by ECs.

ChatBot has created a University Template for the education industry, perfect for engaging and supporting candidates on your website and social media and streamlining the admission process. Sex education is taught in public schools on topics ranging from abstinence and reproduction to sexual orientation https://chat.openai.com/ and sexually transmitted diseases. This is a chatbot template that provides information on facilities, accolades, and the admission process of an educational institution. They build their chatbot with Engati which helped them answer 79% of all queries, passing only the complex ones to live chat agents.

By customizing educational content and generating prompts for open-ended questions aligned with specific learning objectives, teachers can cater to individual student needs and enhance the learning experience. Additionally, educators can use AI chatbots to create tailored learning materials and activities to accommodate students’ unique interests and learning styles. Nevertheless, Wang et al. (2021) claims while the application of chatbots in education are novel, it is also impacted by scarcity.

It gathers all the relevant information and plans the course accordingly to support timely completion and regular interactions. Modern chatbots are trained to conduct very complex tasks, yet they can be easily built without coding. Most bots provide specific answers depending on the words and phrases people use, so the building process usually involves asking questions and generating possible outcomes. By taking over these tasks, chatbots will allow teachers to concentrate on establishing a stronger relationship with students. They will have the opportunity to provide them with personal guidance and enhance the curriculum with their own research interests. Consequently, this will be especially helpful for students with learning disabilities.

Every student has a different learning pace and so they require personalized sessions where they can be at their own tempo. Also, educators can’t take a class regularly and focus on the faster completion of the courses. Therefore, it is important to have a systematic course schedule designed keeping in mind the time set and availability of the teachers. This article on Chatbots Magazine, written by the creators of Hubert, has pointed out six ways how Artificial Intelligence and chatbots can improve education, and we will list the three most important ones.

Although not strictly a chatbot, Siri showcased the potential of conversational AI by understanding and responding to voice commands, performing tasks, and providing information. In the same year, IBM’s Watson gained fame by defeating human champions in the quiz show Jeopardy (Lally & Fodor, 2011). It demonstrated the power of natural language processing and machine learning algorithms in understanding complex questions and providing accurate answers. More recently, in 2016, Facebook opened its Messenger platform for chatbot development, allowing businesses to create AI-powered conversational agents to interact with users. This led to an explosion of chatbots on the platform, enabling tasks like customer support, news delivery, and e-commerce (Holotescu, 2016).

The future of AI and chatbots in education

AI chatbots offer a multitude of applications in education, transforming the learning experience. They can act as virtual tutors, providing personalized learning paths and assisting students with queries on academic subjects. Additionally, chatbots streamline administrative tasks, such as admissions and enrollment processes, automating repetitive tasks and reducing response times for improved efficiency. With the integration of Conversational AI and Generative AI, chatbots enhance communication, offer 24/7 support, and cater to the unique needs of each student.

The ECs were also developed based on micro-learning strategies to ensure that the students do not spend long hours with the EC, which may cause cognitive fatigue (Yin et al., 2021). Furthermore, the goal of each EC was to facilitate group work collaboration around a project-based activity where the students are required to design and develop an e-learning tool, write a report, and present their outcomes. Next, based on the new design principles synthesized by the researcher, RiPE was contextualized as described in Table 5. Bii (2013) defined educational chatbots as chatbots conceived for explicit learning objectives, whereas Riel (2020) defined it as a program that aids in achieving educational and pedagogical goals but within the parameters of a traditional chatbot. Empirical studies have positioned ECs as a personalized teaching assistant or learning partner (Chen et al., 2020; Garcia Brustenga et al., 2018) that provides scaffolding (Tutor Support) through practice activities (Garcia Brustenga et al., 2018). They also support personalized learning, multimodal content (Schmulian & Coetzee, 2019), and instant interaction without time limits (Chocarro et al., 2021).

One such example is Beacon, the digital friend to students at Staffordshire University. Whether it’s a fashion store, a Thai restaurant that offers different spice levels, or the education industry. The data that support the findings of this study are available from the corresponding author upon reasonable request.

To improve the clarity of the discussion section, we employed Large Language Model (LLM) for stylistic suggestions. Subsequently, we delve into the methodology, encompassing aspects such as research questions, the search process, inclusion and exclusion criteria, as well as the data extraction strategy. Moving on, we present a comprehensive analysis of the results in the subsequent section. Finally, we conclude by addressing the limitations encountered during the study and offering insights into potential future research directions. You can foun additiona information about ai customer service and artificial intelligence and NLP. More recently, more sophisticated and capable chatbots amazed the world with their abilities.

This can be helpful when asking for feedback about more delicate topics like points of confusion or a sense of belonging. The more informal environment and gradual, directed questioning via turns of conversation can establish a more personable channel through which to share insights. AI – the new normal is reviving the way businesses work and communicate with their customers.

Education chatbot templates

This study focuses on using chatbots as a learning assistant from an educational perspective by comparing the educational implications with a traditional classroom. Therefore, the outcomes of this study reflected only on the pedagogical outcomes intended for design education and project-based learning and not the interaction behaviors. As users, the students may have different or higher expectations of EC, which are potentially a spillover from use behavior from chatbots from different service industries. Moreover, questions to ponder are the ethical implication of using EC, especially out of the learning scheduled time, and if such practices are welcomed, warranted, and accepted by today’s learner as a much-needed learning strategy.

The findings emphasize the need to establish guidelines and regulations ensuring the ethical development and deployment of AI chatbots in education. Policies should specifically focus on data privacy, accuracy, and transparency to mitigate potential risks and build trust within the educational community. Additionally, investing in research and development to enhance AI chatbot capabilities and address identified concerns is crucial for a seamless integration into educational systems. Researchers are strongly encouraged to fill the identified research gaps through rigorous studies that delve deeper into the impact of chatbots on education. Exploring the long-term effects, optimal integration strategies, and addressing ethical considerations should take the forefront in research initiatives. Let’s look at how Georgia State uses higher education chatbots to personalize student communication at scale.

Firstly, further research on the impacts of integrating chatbots can shed light on their long-term sustainability and how their advantages persist over time. This knowledge is crucial for educators and policymakers to make informed decisions about the continued integration of chatbots into educational systems. Secondly, understanding how different student characteristics interact with chatbot technology can help tailor educational interventions to individual needs, potentially optimizing the learning experience.

Advancements in AI, NLP, and machine learning have empowered chatbots with the ability to engage in dialogue with students. In doing so, they have identified gaps in learning and understanding and can automatically provide relevant, helpful information, suggest alternative strategies, answer questions and supply additional knowledge to help get them back on track. Education as an industry has always been heavy on the physical presence and proximity of learners and educators.

Adopt the latest AI Chatbot for education to provide your students with a stellar experience. Chatbots in the education sector can help collect feedback from all the stakeholders after each conversation or completion of every process. This can help schools in extracting useful information and attending to matters with poor results. Predicted to experience substantial growth of approximately $9 billion by 2029, the Edtech industry demonstrates numerous practical applications that highlight the capabilities of AI and ML.

Personalized learning

This user-friendly option provides convenient and efficient access to information, enhancing the overall student experience and streamlining administrative processes. Whether it’s admission-related inquiries or general questions, educational chatbots offer a seamless and time-saving alternative, empowering students with instant and accurate assistance at their fingertips. This paper will help to better understand how educational chatbots can be effectively utilized to enhance education and address the specific needs and challenges of students and educators. This study applies an interventional study using a quasi-experimental design approach. Creswell (2012) explained that education-based research in most cases requires intact groups, and thus creating artificial groups may disrupt classroom learning.

The integration of chatbots in education offers benefits such as immediate assistance, quick access to information, enhanced learning outcomes, and improved educational experiences. However, there have been contradictory findings related to critical thinking, learning engagement, and motivation. Deng and Yu (2023) found that chatbots had a significant and positive influence on numerous learning-related aspects but they do not significantly improve motivation among students. Contrary, Okonkwo and Ade-Ibijola (Okonkwo & Ade-Ibijola, 2021), as well as (Wollny et al., 2021) find that using chatbots increases students’ motivation.

This scalability ensures that every learner receives prompt and personalized support, no matter how many students are using the chatbot at the same time. A systematic review follows a rigorous methodology, including predefined search criteria and systematic screening processes, to ensure the inclusion of relevant studies. This comprehensive approach ensures that a wide range of research is considered, minimizing the risk of bias and providing a comprehensive overview of the impact of AI in education. Firstly, we define the research questions and corresponding search strategies and then we filter the search results based on predefined inclusion and exclusion criteria. Secondly, we study selected articles and synthesize results and lastly, we report and discuss the findings.

This learning concept involves repeating the old lessons, just before you forget them. The spaced interval learning was used as a basis for developing an app that helps people to track the learning process and reminds them to repeat the lessons they are about to forget. The app was created by the Polish inventor Piotr Wozniak and promoted by the SuperMemo company. While there may not be a consistent and reliable way to identify AI generated writing, there are a few online tools that claim to predict how likely text was generated by AI. These tools have not proven to be reliable and should not be relied on to support accusations of academic dishonesty.

Therefore, it was hypothesized that using ECs could improve learning outcomes, and a quasi-experimental design comparing EC and traditional (CT) groups were facilitated, as suggested by Wang et al. (2021), to answer the following research questions. The bot even guided students in creating social media posts and helped them pick hashtags that would work best. By deploying this chatbot, the UK Cabinet Office managed to increase user engagement by 43.5%. They are more efficient, offer convenience, can be integrated with existing databases and legacy systems and improve the actual learning process.

Chatbots In Education: Applications Of Chatbot Technologies

University chatbots also act as campus guides and assist the students on and after arrival. They can help the students find out about hostel facilities, library memberships, scholarships, etc and provide post-course support for Chat PG any issues that would need to be solved on a priority basis. Edtech bots can help students with their enrolment processes and further provide them with all the necessary information about their courses, modules, and faculties.

However, it is not possible for the institute to personally meet thousands of students and gather related information. Also, a lack of clarity and satisfaction among the students will waste all your time and efforts. Top brands like Duolingo and Mongoose harmony are creatively using these AI bots to help learners engage and get concepts faster. Education, being one of the essentials, needs timely updates to keep up with the contemporary world. However, maintaining the trends was never possible without opting for the most recent global trend, known as chatbots.

Going for a ‘chatbot for education’ is a win-win situation as it benefits both students and educators. Since every student has a different learning pace, educational institutes had to spare a lot of time working accordingly, yet it was not easy for them to navigate their expectations. Since 2001, politicians, school principals and teachers have been telling us that no child should be left behind. The educational problems that couldn’t be solved by rules, acts and laws, will finally disappear in the next few decades.

However, instructors can also model and encourage productive and positive uses of artificial intelligence and help students see its value. Chatbots can assist student support services teams by providing instant responses to frequently asked questions. 57% of people expect the same response times during business and non-business hours. For queries about part-time opportunities, student organizations, etc, a chatbot can guide students to the right resources and offer support for various non-academic matters. The future of chatbots in education is optimistic, driven by current trends such as natural language processing and machine learning capabilities in advanced tools such as ChatBot.

EC studies have primarily focused on language learning, programming, and health courses, implying that EC application and the investigation of learning outcomes have not been investigated in various educational domains and levels of education. They can be used to provide a personalised learning experience for students and assist in developing their learning processes. By analysing their responses, observing how they study and consume content, and understanding their overall performance using Intelligent tutoring systems, chatbots help students make the best out of the education system. Overburdened institutional staff can deploy chatbots to help deliver a superior learning experience to their students in a “hands-off” way. Any repetitive tasks that are data-driven can be delegated to a bot powered by AI technology.

Everyone wants smooth and quick ways and helping your students get the same will increase conversions. The chatbot for education containing all the information regarding the course proves to be helpful here. Course-related information includes all about fees, the syllabus covered, the date of completion, etc. This will help build transparency and establish a healthy relationship with the parents and students.

• With BotCopy, you are able to create a free trial for 500 engagements before you have to choose a plan.
• Feedback chatbots also afford a more informal, collegial environment for sharing concerns and successes in a course.
• Nevertheless, enhancing such skills is often time-consuming, and teachers are usually not mentally prepared to take up a designer’s (Kim, 2021) or programmer’s role.
• Chatbots can disseminate this information when the student enquires about the college.
• In this article, we discuss how you can leverage chatbots to improve university enrollments, automate administrative tasks, and personalize student interactions.

Renowned brands such as Duolingo and Mondly are employing these AI bots creatively, enhancing learner engagement and facilitating faster comprehension of concepts. These educational chatbots play a significant role in revolutionizing the learning experience and communication within the education sector. Scientific studies find that both student engagement and learners’ personality impact students’ online learning experience and outcomes. The challenge is how to engage with each student and deeply personalize their learning experience at scale to boost their learning outcomes. To summarize, incorporating AI chatbots in education brings personalized learning for students and time efficiency for educators. However, concerns arise regarding the accuracy of information, fair assessment practices, and ethical considerations.

Top 10 Educational Chatbots on Facebook Messenger

One of the biggest breakthroughs in the development of artificial intelligence and natural language procession happened when Georgetown University and IBM joined their forces and presented the first demonstration of machine translation. It supports students by providing information on admissions, course details, financial aid, campus services, and academic resources. But does this mean that only the admissions team and teachers can take advantage of a chatbot?

Subsequently, motivational beliefs are reflected by perceived self-efficacy and intrinsic values students have towards their cognitive engagement and academic performance (Pintrich & de Groot, 1990). According to Pintrich et al. (1993), self-efficacy and intrinsic value strongly correlate with task value (Eccles & Wigfield, 2002), such as interest, enjoyment, and usefulness. Ensuing, the researcher also considered creative self-efficacy, defined as the students’ belief in producing creative outcomes (Brockhus et al., 2014). However, according to Pan et al. (2020), there is a positive relationship between creativity and the need for cognition as it also reflects individual innovation behavior. Likewise, it was deemed necessary due to the nature of the project, which involves design.

Google Duplex, introduced in May 2018, was able to make phone calls and carry out conversations on behalf of users. It showcased the potential of chatbots to handle complex, real-time interactions in a human-like manner (Dinh & Thai, 2018; Kietzmann et al., 2018). Educational chatbots (ECs) are chatbots designed for pedagogical purposes and are viewed as an Internet of Things (IoT) interface that could revolutionize teaching and learning.

For example, students may use AI tools to cheat if they feel assignments or exams are unfair or irrelevant. They might also use AI inappropriately if they are not confident in their understanding of the content required to complete the assignment, feel a time crunch, or have an unmanageable workload. Some students feel pressure to get a perfect grade, and they value performance over learning.

Secondly, chatbots can gather data on student interactions, feedback, and performance, which can be used to identify areas for improvement and optimize learning outcomes. Thirdly education chatbots can access examination data and student responses in order to perform automated assessments. The bots can then process this information on the instructor’s request to generate student-specific scorecards and provide learning gap insights. Moreover, according to Cunningham-Nelson et al. (2019), one of the key benefits of EC is that it can support a large number of users simultaneously, which is undeniably an added advantage as it reduces instructors’ workload. Colace et al. (2018) describe ECs as instrumental when dealing with multiple students, especially testing behavior, keeping track of progress, and assigning tasks.

What are educational chatbots?

Chatbots can collect student feedback and other helpful data, which can be analyzed and used to inform plans for improvement. Multilingual chatbots act as friendly language ambassadors, breaking down barriers for students from diverse linguistic backgrounds. Their ability to communicate in various languages fosters inclusivity, ensuring that all students can learn and engage effectively, irrespective of their native language. Through this multilingual support, chatbots promote a more interconnected and enriching educational experience for a globally diverse student body. Furthermore, tech solutions like conversational AI, are being deployed over every platform on the internet, be it social media or business websites and applications.

It’s not easy for an instructor to resolve doubts and engage with every student during lectures. Students benefit from the convenience of interacting with chatbots, eliminating the need to endure long queues and wait times for administrative assistance. Educational chatbots offer a seamless and time-saving alternative, whether seeking information on course details, enrollment procedures, fee structures, financial aid, institutional news, or guides to campus and events. Education chatbots and chatbots in general have come a long way from where they started. They are a one-time investment with low maintenance requirements and a self-improving algorithm.

Researchers have already developed systems that possess the ability to detect whether or not students can understand the study material. If your educational institution is considering adopting an AI chatbot, why not schedule a demo or get in touch with our experts at Freshchat? They can answer any questions you have and guide you through the process of deploying the best-in-class educational chatbot and ensuring you use it to its full potential. Zoomers grow up on smartphones and tablets, so technology is integral to all aspects of learning, from creating and delivering course materials to how these materials are absorbed and memorized. There are multiple business dimensions in the education industry where chatbots are gaining popularity, such as online tutors, student support, teacher’s assistant, administrative tool, assessing and generating results.

Moreover, the chatbot can help promote open days or university events, allowing candidates to submit their applications directly in the chat window. If the candidates need more information about your educational offers, the chatbot enables them to call your department now or leave a message. This optimizes resource allocation and allows teachers to focus on more meaningful aspects of education.

Concurrently, it was evident that the self-realization of their value as a contributing team member in both groups increased from pre-intervention to post-intervention, which was higher for the CT group. Moreover, individual personality traits such as motivation have also been found to influence creativity (van Knippenberg & Hirst, 2020) which indirectly influenced the need for cognition (Pan et al., 2020). Nevertheless, these nonsignificant findings may have some interesting contribution as it implies that project-based learning tends to improve these personality-based learning outcomes. At the same time, the introduction of ECs did not create cognitive barriers that would have affected the cognition, motivational and creative processes involved in project-based learning.

As Conversational AI and Generative AI continue to advance, chatbots in education will become even more intuitive and interactive. They will play an increasingly vital role in personalized learning, adapting to individual student preferences and learning styles. Moreover, chatbots will foster seamless communication between educators, students, and parents, promoting better engagement and learning outcomes. Education chatbots are interactive artificial intelligence (AI) applications utilized by EdTech companies, universities, schools, and other educational institutions. They serve as virtual assistants, aiding in student instruction, paper assessments, data retrieval for both students and alumni, curriculum updates, and coordinating admission processes. Integrating virtual tutoring and personalized engagement has further enhanced the overall learning experience.

• One such example is Beacon, the digital friend to students at Staffordshire University.
• The administration department can use chatbots to ease the administration process for both sides of the desk.
• Lastly, teamwork perception was defined as students’ perception of how well they performed as a team to achieve their learning goals.
• Creswell (2012) explained that education-based research in most cases requires intact groups, and thus creating artificial groups may disrupt classroom learning.
• The exponential growth of distance and online courses has made it easier to study alongside work commitments, eliminating the need for long commutes or family interruptions.

Technology has also opened the gateway for more collaborative learning and changed the role of the teacher from the person who holds all the knowledge to someone who directs and guides instead. Conversational AI is revolutionizing the way businesses communicate with their customers and everyone is loving this new way. Businesses are adopting artificial intelligence and investing more and more in it for automating different business processes like customer support, marketing, sales, customer engagement and overall customer experience. Follow this step-to-step guide to enable chatbot Q&A for intended users, e.g., students or instructors.

The teaching and learning in both classes are identical, wherein the students are required to design and develop a multimedia-based instructional tool that is deemed their course project. Students independently choose their group mates and work as a group to fulfill their project tasks. Moreover, both classes were also managed through the institution’s learning management system to distribute notes, attendance, and submission of assignments.

Educational chatbots help in better understanding student sentiments through regular interaction and feedback. This way it benefits the learners with a slow learning pace along with the educators to instruct them accordingly. After all, we all know that these educational chatbots can be the best teaching assistants and give some relief to educators. They can also track project assignments and teachers with individually tailored messages and much more. Haptik offers customized solutions for educational institutions to provide personalized assistance to students, handle admissions inquiries, guide them through the application process, and more. Engati’s clever chatbots can understand natural language and provide a contextual response to the queries.

And although the chatbot might be communicating at scale, for a student it feels like the chatbot is especially there to help him move along the admissions journey. This personalized approach enhances the overall user experience and fosters a stronger connection with potential students. Quizbot, an AI-Powered chatbot, can administer quizzes and evaluate student performances. Quizzes can be automatically created, deliver real-time feedback for wrong answers, adapt to various difficulty levels, and add a touch of gamification for improved student engagement. Admission process- Chatbots help generate leads through the use of channels beyond the website like WhatsApp, Facebook and Instagram.

This availability enhances student experience and reduces the response time, giving the admissions team a competitive edge. The chatbot can engage with prospective students, answer their inquiries, and collect relevant information. This data then can be seamlessly transferred to your CRM, allowing the admissions team to manage educational chatbots and organize leads in a centralized system. This streamlines the student management process and ensures that no potential students slip through the cracks. These chatbots contribute to a more efficient and effective assessment process while promoting active student engagement and facilitating personalized learning journeys.

This is a fact thanks to fast technological advance and beneficial cooperation between socially aware corporations and educational institutions. Although chatbots are nothing more than simple code snippets, in this equation, they are the tool that is going to offer equal opportunity to every child. It is that tool that will help them to grow, learn and use their skills in the best possible way. They engage in a dialogue with each student and determine the areas where they are falling behind.

Although a lot of innovative technology advancements were made, the industry wasn’t as quick to adopt until a few years back. Many prestigious institutions like Georgia Tech, Stanford, MIT, and the University of Oxford are actively diving into AI-related projects, not just as topics of research but as initiatives to help make learning more effective and easy. With active listening skills, Juji chatbots can help educational organizations engage with their audience (e.g., existing or prospect students) 24×7, answering questions and providing just-in-time assistance. Educational chatbots are conversational bots with specialized training, which educational institutions and companies specifically use for the client and student interaction. The AI chatbot for education is transforming the way Ed-tech companies and institutions are sharing necessary information and leading conversations.